{"product_id":"airbnb-complaint-response-scripts","title":"Airbnb Complaint Response Templates – 30 Difficult Guest Scripts: Noise, Refunds, Extra Guests, Damage \u0026 Bad Reviews, Word, No Canva","description":"\u003cp\u003e\u003cstrong\u003eDifficult Guest and Complaint Response Scripts\u003c\/strong\u003e give you thirty complete, calm replies for the messages hosts dread: the noise complaint, the refund demand, the party, the damage dispute and the threat of a bad review. Each script is written out in full, so you replace a few [bracketed] details and send it instead of staring at an angry message at midnight.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNo Canva needed.\u003c\/strong\u003e Open the .docx in Microsoft Word, Google Docs (free) or Pages, copy a script into the booking platform's message thread and send. Letter and A4 files are both included.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThis is a template only, not legal, tax or financial advice. Have a local professional review it before use.\u003c\/strong\u003e Booking platforms have their own rules about messages, refunds, reviews and claims, so follow your platform's current policies.\u003c\/p\u003e\n\u003ch3\u003eWhat is inside\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eCover, contents with page numbers and a how-to page: the 4-step response frame (acknowledge, state the facts, offer the next step, set the boundary), tone rules and when to call platform support\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTen categories, one page each\u003c\/strong\u003e: 1. Noise \u0026amp; Parties; 2. Refund Demands; 3. Check-In \u0026amp; Check-Out Pushes; 4. Extra Guests \u0026amp; Pets; 5. Damage \u0026amp; Cleanliness Disputes; 6. Cancellations \u0026amp; No-Shows; 7. Amenity \u0026amp; Service Complaints; 8. Rules Violations; 9. Payment \u0026amp; Booking Disputes; 10. Reviews \u0026amp; Escalation\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThirty scripts\u003c\/strong\u003e: 1. Noise complaint from a neighbor; 2. Party in progress: shutdown; 3. Music after quiet hours; 4. Refund for a minor issue; 5. Refund after check-out; 6. 'We'll leave a bad review unless...'; 7. Early check-in push, same day; 8. Late check-out without asking; 9. Guest refuses to leave on time; 10. More guests than booked; 11. Unregistered visitors overnight; 12. Undeclared pet; 13. Damage found after check-out; 14. Guest says the home was dirty on arrival; 15. Stained linens; 16. Cancellation request outside the policy; 17. No-show asking for a refund; 18. Guest wants to shorten the stay; 19. Wi-Fi is down; 20. Hot tub or pool not warm enough; 21. 'It looked bigger in the photos'; 22. Smoking inside; 23. Parking in the neighbor's spot; 24. Security camera or noise monitor accusation; 25. Chargeback threat; 26. Request to pay outside the platform; 27. Price haggling after booking; 28. Reply to an unfair public review; 29. Guest asks you to remove their review or change yours; 30. Hand over to platform support: the ticket\u003c\/li\u003e\n\u003cli\u003eEvery script has the situation, a ready reply of 80 to 160 words in a shaded box and an 'If they push back' follow-up\u003c\/li\u003e\n\u003cli\u003eA boxed not-legal-advice note and a legal footer on every page\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eFiles you receive\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eComplaint-Response-Scripts-Letter.docx and Complaint-Response-Scripts-A4.docx - editable Word files\u003c\/li\u003e\n\u003cli\u003eComplaint-Response-Scripts-Letter.pdf and Complaint-Response-Scripts-A4.pdf - print-ready versions\u003c\/li\u003e\n\u003cli\u003eSTART-HERE-How-to-Edit.pdf - editing guide for Word, Google Docs and Pages\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eDownload the ZIP right after checkout.\u003c\/li\u003e\n\u003cli\u003eOpen the Letter or A4 .docx in Word, or upload it to Google Drive and open it with Google Docs.\u003c\/li\u003e\n\u003cli\u003eFind the situation, copy the reply and replace every [bracketed] detail.\u003c\/li\u003e\n\u003cli\u003ePaste it into the platform's message thread, and keep the follow-up ready in case the guest pushes back.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eDo I need Canva?\u003c\/strong\u003e No. It is a normal Word file that works offline.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs this legal advice?\u003c\/strong\u003e No. It is a template. Have a local professional review how you handle fees, refunds and ending a stay.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill these scripts win every dispute?\u003c\/strong\u003e No. They help you stay calm, factual and consistent. The platform or the bank makes the final decision in a dispute.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I change the tone?\u003c\/strong\u003e Yes. Edit freely: your own voice and your own house rules always come first.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill it print on A4?\u003c\/strong\u003e Yes. A4 and US Letter versions are included.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eLicense:\u003c\/em\u003e personal and single-business use for your own rentals. Please do not resell or redistribute the files. Airbnb, VRBO and Booking.com are trademarks of their respective owners; this product is not affiliated with or endorsed by them.\u003c\/p\u003e","brand":"Welcome Desk Co.","offers":[{"title":"Default Title","offer_id":68029686481148,"sku":"WDC-B7-055","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0829\/2358\/5788\/files\/complaint-response-scripts__01-hero.jpg?v=1793241652","url":"https:\/\/hello.welcomedeskco.shop\/products\/airbnb-complaint-response-scripts","provider":"Welcome Desk Co.","version":"1.0","type":"link"}