{"product_id":"airbnb-host-review-response-templates-60-replies-to-guest-reviews-20-guest-review-templates-editable-word-google-docs-str-host","title":"Airbnb Host Review Response Templates – 60 Replies to Guest Reviews + 20 Guest Review Templates | Editable Word \u0026 Google Docs | STR Host","description":"\u003cp\u003eNever stare at a blank reply box again. This pack gives you \u003cstrong\u003e60 calm, warm, professional host replies to guest reviews\u003c\/strong\u003e for every star rating, plus 20 templates for reviewing your own guests, a one-page bad-review playbook, a tone guide and a fill-in-the-blank reply formula.\u003c\/p\u003e\n\u003ch3\u003eWhat's inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e8 replies to glowing 5-star reviews (little touches, communication, location, cleanliness, special occasions, first reviews)\u003c\/li\u003e\n\u003cli\u003e8 short \u0026amp; sweet replies to one-line or empty 5-star reviews\u003c\/li\u003e\n\u003cli\u003e8 replies to 4-star reviews with a minor complaint (missing items, bed comfort, stairs, instructions, weather)\u003c\/li\u003e\n\u003cli\u003e6 replies to 3-star mixed reviews (expectations, several small issues, hotel-style expectations)\u003c\/li\u003e\n\u003cli\u003e8 replies to unfair or angry 1–2 star reviews: calm, factual and written for future guests (inaccurate claims, retaliatory reviews, refund disputes, genuine failures)\u003c\/li\u003e\n\u003cli\u003e12 replies to complaints by topic: cleanliness, noise, WiFi, check-in, location and price, with a version for when the guest is right and one for when the facts are on your side\u003c\/li\u003e\n\u003cli\u003e10 replies for repeat guests, long-term stays, group trips, families and business travelers\u003c\/li\u003e\n\u003cli\u003e20 templates for reviewing your guests: great, average, left a mess, broke house rules, late check-out, unregistered guests, would not host again (tactful but honest)\u003c\/li\u003e\n\u003cli\u003eBonus: one-page \"how to respond to a bad review\" playbook, tone guide (say this \/ not this), and a 5-line reply formula with a worked example\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eOpen the editable Word file (works in Google Docs too)\u003c\/li\u003e\n\u003cli\u003eFind the star rating or situation, each reply has a \"use when\" line\u003c\/li\u003e\n\u003cli\u003eReplace the highlighted [PLACEHOLDERS], copy, post\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eYou get\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eEditable .docx (29 pages, US Letter)\u003c\/li\u003e\n\u003cli\u003ePDF version\u003c\/li\u003e\n\u003cli\u003ePlain-text file for fast copy \u0026amp; paste\u003c\/li\u003e\n\u003cli\u003eStart-here guide\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003eThis is a digital product. Nothing physical will be shipped. Files are available to download instantly after purchase.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eFor use with your own rental properties. Reselling or sharing the template file is not permitted. Template designed with the help of AI tools.\u003c\/em\u003e\u003c\/p\u003e","brand":"Welcome Desk Co.","offers":[{"title":"Default Title","offer_id":67831966466300,"sku":null,"price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0829\/2358\/5788\/files\/review-response-templates__01-hero.jpg?v=1792568337","url":"https:\/\/hello.welcomedeskco.shop\/products\/airbnb-host-review-response-templates-60-replies-to-guest-reviews-20-guest-review-templates-editable-word-google-docs-str-host","provider":"Welcome Desk Co.","version":"1.0","type":"link"}