{"product_id":"airbnb-host-sop-manual","title":"Airbnb SOP Template – Host Operations Manual: 22 Procedures from Inquiry to Review, Turnover \u0026 Emergencies + Roles, Word, No Canva","description":"\u003cp\u003e\u003cstrong\u003eHost Operations SOP Manual\u003c\/strong\u003e is an editable Word manual with 22 ready-to-use standard operating procedures for vacation-rental hosts, from the first inquiry to the final review. Every procedure fits one page, names an owner and a backup, and ends with a \"done when\" line and a checklist, so your co-host, cleaner and handyman always know what to do and when it is finished.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNo Canva needed.\u003c\/strong\u003e Open the .docx in Microsoft Word, Google Docs (free) or Pages, replace the [bracketed] times, names and places with your own and print or share it. US Letter and A4 files are both included.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTemplate only, not legal, tax or financial advice.\u003c\/strong\u003e Procedures touch taxes, permits and safety, which differ by country, state and city. Have a local professional review them before use.\u003c\/p\u003e\n\u003ch3\u003eWhat is inside\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eCover, contents with page numbers and a how-to-use page that explains the five fields every SOP has: Purpose, Owner, Trigger, Steps and Done when\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRoles and Escalation\u003c\/strong\u003e: a roles table with backups (owner, co-host, cleaner, handyman, laundry, bookkeeper), a three-level escalation ladder with response times, an on-call rotation line and a contact sheet\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart A, Booking (4 SOPs)\u003c\/strong\u003e: inquiry response, booking confirmation, guest screening, canceled bookings and refunds\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart B, Before the Stay (4 SOPs)\u003c\/strong\u003e: pre-arrival messaging, supplies and restock, a 20-point pre-arrival inspection, access and codes\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart C, During the Stay (5 SOPs)\u003c\/strong\u003e: check-in support, mid-stay check-in, guest issues and complaints, noise, party and occupancy incidents, emergencies\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart D, After the Stay (5 SOPs)\u003c\/strong\u003e: checkout, turnover cleaning, a 15-point post-clean inspection, damage and claims, reviews\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePart E, Business (4 SOPs)\u003c\/strong\u003e: preventive maintenance with a monthly, quarterly and annual schedule, pricing review, finance and records, listing and photo refresh\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eVersion Log\u003c\/strong\u003e with sample rows and blank lines, and an \u003cstrong\u003eSOP Index and Owner Matrix\u003c\/strong\u003e listing the owner, backup and review cycle of all 22 procedures\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTimes and thresholds are written the same way everywhere they appear, for example a [1 h] inquiry reply, a [15 min] acknowledgement, a [24 h] fix and a [Thursday] restock run. Change them to match your own standards.\u003c\/p\u003e\n\u003ch3\u003eFiles you receive\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eHost-Operations-SOP-Manual-Letter.docx and Host-Operations-SOP-Manual-A4.docx - editable Word files\u003c\/li\u003e\n\u003cli\u003eHost-Operations-SOP-Manual-Letter.pdf and Host-Operations-SOP-Manual-A4.pdf - print-ready versions\u003c\/li\u003e\n\u003cli\u003eSTART-HERE-How-to-Edit.pdf - editing guide for Word, Google Docs and Pages\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eDownload the ZIP right after checkout.\u003c\/li\u003e\n\u003cli\u003eOpen the Letter or A4 .docx in Word, or upload it to Google Drive and open it with Google Docs.\u003c\/li\u003e\n\u003cli\u003eReplace the [bracketed] details, set the owner and backup of each SOP and delete steps that do not apply.\u003c\/li\u003e\n\u003cli\u003eShare the PDF with your team and record every later change in the Version Log.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eDo I need Canva?\u003c\/strong\u003e No. It is a normal Word file that works offline.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWho is it for?\u003c\/strong\u003e Hosts and small property managers who want one complete operations manual for the whole team. It is the owner-level manual, not a cleaner handbook and not an emergency-only plan.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIs this legal or tax advice?\u003c\/strong\u003e No. It is a template. Check taxes, permits and safety rules with a local professional.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCan I delete procedures I do not need?\u003c\/strong\u003e Yes. Delete a page, or mark the SOP as retired in the index so the numbers still match.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill it print on A4?\u003c\/strong\u003e Yes. US Letter and A4 versions are both included.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eLicense:\u003c\/em\u003e personal and single-business use for your own rentals. Please do not resell or redistribute the files. Airbnb, VRBO and Booking.com are trademarks of their respective owners; this product is not affiliated with or endorsed by them.\u003c\/p\u003e","brand":"Welcome Desk Co.","offers":[{"title":"Default Title","offer_id":68031771050236,"sku":"WDC-B7-094","price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0829\/2358\/5788\/files\/host-sop-manual__01-hero.jpg?v=1793256037","url":"https:\/\/hello.welcomedeskco.shop\/products\/airbnb-host-sop-manual","provider":"Welcome Desk Co.","version":"1.0","type":"link"}