Airbnb Host Review Response Templates – 60 Replies to Guest Reviews + 20 Guest Review Templates | Editable Word & Google Docs | STR Host

Never stare at a blank reply box again. This pack gives you 60 calm, warm, professional host replies to guest reviews for every star rating, plus 20 templates for reviewing your own guests, a one-page bad-review playbook, a tone guide and a fill-in-the-blank reply formula.

What's inside

• 8 replies to glowing 5-star reviews (little touches, communication, location, cleanliness, special occasions, first reviews)
• 8 short & sweet replies to one-line or empty 5-star reviews
• 8 replies to 4-star reviews with a minor complaint (missing items, bed comfort, stairs, instructions, weather)
• 6 replies to 3-star mixed reviews (expectations, several small issues, hotel-style expectations)
• 8 replies to unfair or angry 1–2 star reviews: calm, factual and written for future guests (inaccurate claims, retaliatory reviews, refund disputes, genuine failures)
• 12 replies to complaints by topic: cleanliness, noise, WiFi, check-in, location and price, with a version for when the guest is right and one for when the facts are on your side
• 10 replies for repeat guests, long-term stays, group trips, families and business travelers
• 20 templates for reviewing your guests: great, average, left a mess, broke house rules, late check-out, unregistered guests, would not host again (tactful but honest)
• Bonus: one-page "how to respond to a bad review" playbook, tone guide (say this / not this), and a 5-line reply formula with a worked example

How it works

• Open the editable Word file (works in Google Docs too)
• Find the star rating or situation, each reply has a "use when" line
• Replace the highlighted [PLACEHOLDERS], copy, post

You get

• Editable .docx (29 pages, US Letter)
• PDF version
• Plain-text file for fast copy & paste
• Start-here guide

This is a digital product. Nothing physical will be shipped. Files are available to download instantly after purchase.

For use with your own rental properties. Reselling or sharing the template file is not permitted. Template designed with the help of AI tools.